EU Digital ID Wallet
Survey
In preparation for the implementation of the EU Digital ID Wallet in 2023, Thales conducted a survey to understand the habits as well as citizens perception of the EU wallet. Our online survey ran in seven EU countries, with 1,835 respondents chosen to reflect a representative range of age groups, genders and nationalities.
Countries by Comparison
Driver License least used in France (23% only) and most used in Sweden (73%) and the Netherlands (67%)
23%
88%
Italy encounter very
few diculties
More than 75% everyday
situations are easy
75%+
ID & Rights Proofing
73% 67%
92%
Italian ID card is most used in Europe (+21pts vs. global)
ID & rights proofing: painpoints
87% 75%
together with the Netherlands
and Sweden
50%
Czech Republic has the most diculties when showing ID:
about half of people (50%) recognized having some diculties when showing ID document or proof of right.
Digitalization Levels
50-70%
Swedes have a much higher digital usage from 50 to 70% (vs 50% average)
34%
of Germans and 31% Dutch are likely to have the leastdigital documents on their phones
24%
France is far from apaperless society: physical docs are still the most required in EU
Swedes are the champions of ocialDigital ID with 46% using one.
(vs. an average of 27%) whereas only 13% Germans use ocial Digital ID
88%
of Italians, 73% of Swedes, 77% of
French are using digital formats the
most whereas only 66% Germans are using it
WalletReadiness
Acceptance Rate
Preferred wallet supplier
85%
75%
60%
In all countries,the
57%
55%
preferred walletsupplier is
the Government (60% on
average),except in
Czech
Republic where banks
are seen asmore

legitimate (Banks49%
vs. 45% for Gov)
49%
French and Italians have
Czechs and Dutch have
the highest EU Digital ID
the lowest wallet acceptance
wallet acceptance rate
rate only respectively 55%
and 57% woulduse it
61%
Swedes still chose gov first even if they use ‘BankID’ scheme, a bank driven digital ID initiative. They however trust more their banks than anywhere inEU (+10 pts)
Security, Convenience & Privacy
Security
71%
France and Germany are most concerned by digital security, in both countries 71% choose security as most important (+5pts vs global)
Security seems less of a concern for Belgians (-7 pts vs global)
59%
76% 75%
Italy and France cherish the most privacy features and Czech Rep seems the least concerned about privacy
Privacy
58%
Trust
15%
11% 11%
57%
Convenience
41%
France trust their phones the least as being safe (15% don’t find it safe) followed by Czech Rep and Belgium
Convenience is most important for the French and least important for Belgians
Wallet Perception
80%
of French and Italians value the ability to use a wallet anywhere across EU (+13 pts vs global)
30%
of them find it essential (+12 pts vs global)
37%
Beyond practical reasons, 37% of Belgians put forward the political purpose of the wallet, considering it will help build a stronger Europe
Attachments
Disclaimer
THALES SA published this content on 25 August 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 August 2022 19:57:01 UTC.

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