Illustration by Alex Castro / The Verge

Facebook moderators at an Accenture site in Austin are facing a payroll disaster that has left many without their holiday paychecks. Workers at the site handle moderation, customer service, and other tasks for Facebook and WhatsApp — and a work stoppage has already been threatened if the situation is not resolved.

The problems began as early as January 4th, when some workers noticed errors in the system that tracks paid time off (PTO), a clerical confusion that was attributed to a recent change in payroll providers at the site. Things got more serious when the January 6th round of paychecks failed to arrive. Internal pay stub systems showed many paychecks as zeroed out, and workers were left with no idea of when they might get their…

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